Danielle van Jaarsveld

Improving customer service with AI: Investigating the use of AI in performance evaluation

Principal investigators: van Jaarsveld, Danielle

Keywords: Performance; Customer service; Artificial intelligence; Human Resource Management; Quantitative research methods; Qualitative research methods

PAIQ: Partnership for artificial intelligence and quality of working lives and worker well-being

Keywords: Artificial intelligence; machine learning; work environment; worker well-being; job quality; labour market inequities; living review; labour force data analysis; ethnographic research; integrated knowledge transfer and exchange

L'évolution de la vice-présidence aux États-Unis : une histoire de partenariats ?

Principal investigators: Prémont, Karine

Keywords: vice-présidence des États-unis; présidence des États-unis; normes; institutions politiques; histoire politique

And just like that, things got worse? The role of key moments in service encounters on customer co-production, customer satisfaction, and employee performance

Principal investigators: Walker, David D.

Keywords: customer service; customer mistreatment; customer effort; employee incivility; human resource practices

#F--kthepolice: Introducing expressed occupationalism and its workplace consequences

Principal investigators: van Jaarsveld, Danielle

Keywords: Employee well-being; Employee mental health; Occupational stressors; Productivity; Employment and Labour

The Social Exposome in Child Health and Development: Building Partnerships and Collaborations to Reduce Inequalities in Canada

Principal investigators: Gadermann, Anne M; Kobor, Michael S

Keywords: Child Development; Child Health; Environmental Health; Epigenetics; Exposome; Inequalities; Population Health; Social Determinants Of Health

Customer incivility in the moment: immediate and delayed reactions to customer verbal and non-verbal behaviour

Principal investigators: van Jaarsveld, Danielle D.

Keywords: customer incivility; employee incivility; workplace mistreatment; customer service; computerized text analysis

What makes an employee snap? Uncivil interaction content

Principal investigators: Walker, David

Keywords: Customer mistreatment; Service-producing sector; Customer service; Workplace agression; Customer incivility; Employee incivility; Quantitative content analysis

Organizational-level customer mistreatment from the human resources perspective

Principal investigators: van Jaarsveld, Danielle D.

Keywords: customer service; human resource management; service sector

Globalization and employment systems: evidence from call centres

Principal investigators: van Jaarsveld, Danielle D.

Keywords: globalization; international; service sector; low-wage work; unions