This profile is built from public research funding records (CIHR, NSERC and SSHRC) and PubMed. We have not imported them from a Dalhousie University directory, so their courses and email address may be missing. Find their university profile.
Research
Latest papers
Manufacturer Encroachment in the Presence of Production Economies of Scale.
Production and operations management · 2026
The impact of online reviews in the presence of customer returns.
International journal of production economics · 2021
Latest funding
- $70,861
The perceived ethics of customer behaviors in the presence of unethical/fraudulent product returns
SSHRC · 2023 · Principal investigator
- $93,000
Managing customer returns effectively in the supply chain
NSERC · 2022 · Principal investigator
- $46,218
Enhancing Canadian Vaccination Strategies Using Machine Learning and Business Analytics
SSHRC · 2021 · Co-investigator
2 publications.
Manufacturer Encroachment in the Presence of Production Economies of Scale.
Li W, Chen J, Pun H
The impact of online reviews in the presence of customer returns.
Sun M, Chen J, Tian Y, Yan Y
The perceived ethics of customer behaviors in the presence of unethical/fraudulent product returns
Principal investigators: Chen, Jing
Keywords: Customer perceptions; Fraudulent/unethical returns; Product returns management; Returns policy; Impacts on customer's behavior
Managing customer returns effectively in the supply chain
Principal investigators: Chen, Jing
Keywords: supply chain management; optimization; managing customer returns; game theory; incentive and mechanism design; machine learning; decision making; multiple distribution channels; customer returns policy; modeling
Enhancing Canadian Vaccination Strategies Using Machine Learning and Business Analytics
Principal investigators: Zhang, Michael
Keywords: Covid 19; Vaccine; Distribution; Transportation; Supply Chain Management; Big Data Analytics; Machine Learning
Fairness of Product Returns Policy in the Presence of Returns Fraud
Principal investigators: Chen, Jing
Keywords: (1) Fairness; (2) Customer returns; (3) Consumer behavior; (4) Customer returns policy; (5) Fraudulent product return; (6) Marketing; (7) Operations
Optimal Design of Customer Returns Policy and its Impact on Supply Chain
Principal investigators: Chen, Jing
Revenue management in the presence of customer returns
Principal investigators: Chen, Jing(Jenny)
From CIHR, NSERC and SSHRC funding decisions: CIHR since 2008, NSERC since 1991 and SSHRC since 1998, including their latest published competition results.
Frequent collaborators
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