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Research
Latest papers
Empathy training for service employees: A mixed-methods systematic review.
PloS one · 2023 · first author
Looking at Aesthetic Emotions in Advertising Research Through a Psychophysiological Perspective.
Frontiers in psychology · 2020 · first author
Perspective: Why Organizational Researchers Should Consider Psychophysiology When Investigating Emotion?
Frontiers in psychology · 2020 · first author
Latest funding
- $45,528
Effet des interactions automatiques de service sur la capacité empathique de l'entreprise
SSHRC · 2019 · Principal investigator
3 publications.
Empathy training for service employees: A mixed-methods systematic review.
Lajante M, Del Prete M, Sasseville B, Rouleau G, Gagnon MP, Pelletier N
Looking at Aesthetic Emotions in Advertising Research Through a Psychophysiological Perspective.
Lajante M, Droulers O, Derbaix C, Poncin I
Perspective: Why Organizational Researchers Should Consider Psychophysiology When Investigating Emotion?
Lajante M, Lux G
Effet des interactions automatiques de service sur la capacité empathique de l'entreprise
Principal investigators: Lajante, Mathieu
Keywords: (1) empathie; (2) service; (3) relation client; (4) neurosciences sociales; (5) capacité empathique; (6) engagement du client; (7) interactions prosociales; (8) interactions automatiques de service; (9) expérience client; (10) émotion
From CIHR, NSERC and SSHRC funding decisions: CIHR since 2008, NSERC since 1991 and SSHRC since 1998, including their latest published competition results.
Frequent collaborators
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