Mengze Shi, University of Toronto

Research

service quality management incentive system monitoring program

Latest funding

Optimal design of monitoring and incentive programs for service employees
SSHRC · 2016 · Principal investigator
$83,500
Dynamics of polygamous customer loyalty
SSHRC · 2011 · Principal investigator
$61,000
Managing customer switching costs through loyalty contracts
SSHRC · 2005 · Principal investigator
$70,647

All 3 grants and awards

Optimal design of monitoring and incentive programs for service employees

Principal investigatorSSHRC2016Insight Grants

Principal investigators: Shi, Mengze

Keywords: service quality management; incentive system; monitoring program

$83,500

Dynamics of polygamous customer loyalty

Principal investigatorSSHRC2011

Principal investigators: Shi, Mengze

Keywords: customer loyalty; reward programs; switching costs; competition

$61,000

Managing customer switching costs through loyalty contracts

Principal investigatorSSHRC2005Standard Research Grants

Principal investigators: Shi, Mengze

Keywords: loyalty contracts; switching costs; wireless number portability; telecommunication pricing policy

$70,647

From CIHR, NSERC and SSHRC funding decisions: CIHR since 2008, NSERC since 1991 and SSHRC since 1998, including their latest published competition results.

Write to this professor

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Applying for

Subject: Prospective PhD student: service quality management Dear Professor Shi, My name is [your name], and I am a [your current degree or role] at [your institution]. I am applying for a PhD position starting in [term and year]. Your research on service quality management connects closely to my own work on [your research topic]. [One or two sentences on what you did and what you learned.] Are you accepting new PhD students for [term and year]? I have attached my CV and transcripts, and I would be glad to talk at a time that suits you. Thank you for your time. Kind regards, [your name]