Research
Read how they describe their research on their HEC Montréal profile.
Latest funding
- $139,213
Incidents critiques dans les services : justice, coûts de transfert et aliénation
SSHRC · 2003 · Co-investigator
- $81,250
Impact of service providers' emotional displays on consumer emotion and service evaluation
SSHRC · 2003 · Principal investigator
No publications available.
Incidents critiques dans les services : justice, coûts de transfert et aliénation
Principal investigators: Chebat, Jean-Charles
Keywords: incidents critiques; justice; coûts de transfert; aliénation; service; émotions
Impact of service providers' emotional displays on consumer emotion and service evaluation
Principal investigators: Tomiuk, Marc A.
Keywords: service encounter; emotional labor; consumer emotion; emotional contagion; appraisal theories; facial emg; ; service evaluation; experimentation
From public funding decisions: CIHR since 2008, NSERC since 1991 and SSHRC since 1998 with their latest competition results, the Canada Foundation for Innovation, Genome Canada, the Canadian Space Agency, Canada Research Chairs, the Fonds de recherche du Québec, Ontario research funding, Michael Smith Health Research BC, the Canadian Cancer Society, Heart & Stroke and Brain Canada.
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Profile data last refreshed on September 29, 2026 from the university directory, publication records and public research funding records.