Murat Kristal, York University

Research

Read how they describe their research on their York University profile.

Business Analytics ›Operations Management and Information Systems ›

Latest papers

The Dual Path of Digitalization: Evaluating the Impact of Bank-FinTech Collaborations on Standardized and Customized Service Performance
Lecture notes in business information processing · 2025
Beyond One Size Fits All: Evaluating the Impact of Bank-Fintech Collaborations on Service Digitalization
SSRN Electronic Journal · 2025
Has the technological investment been worth it? Assessing the aggregate efficiency of non-homogeneous bank holding companies in the digital age
Technological Forecasting and Social Change · 2022 · senior author

All 24 publications

24 publications.

01

The Dual Path of Digitalization: Evaluating the Impact of Bank-FinTech Collaborations on Standardized and Customized Service Performance

Ting Cao, Mehmet Murat Kristal, Xiaowen Huang

Lecture notes in business information processing2025

DOI: 10.1007/978-3-031-94187-0_10

02

Beyond One Size Fits All: Evaluating the Impact of Bank-Fintech Collaborations on Service Digitalization

Ting Cao, Mehmet Murat Kristal, Xiaowen Huang

SSRN Electronic Journal2025Open Access

DOI: 10.2139/ssrn.5244528

03

Has the technological investment been worth it? Assessing the aggregate efficiency of non-homogeneous bank holding companies in the digital age

Ting Cao, Wade D. Cook, Mehmet Murat Kristal

Technological Forecasting and Social Change202236 citationsSenior author

DOI: 10.1016/j.techfore.2022.121576

04

Customer Acquisition and Retention: A Fluid Approach for Staffing

Eugene Furman, Adam Diamant, Mehmet Murat Kristal

Production and Operations Management202118 citationsSenior author

DOI: 10.1111/poms.13520

05

Does quality help the financial viability of hospitals? A data envelopment analysis approach

Özlem Önder, Wade D. Cook, Mehmet Murat Kristal

Socio-Economic Planning Sciences202114 citationsSenior author

DOI: 10.1016/j.seps.2021.101105

06

Building high performance supply-chain relationships for dynamic environments

Muhammad Usman Ahmed, Mehmet Murat Kristal, Mark D. Pagell, Thomas F. Gattiker

Business Process Management Journal201910 citations

DOI: 10.1108/bpmj-05-2018-0139

07

Micro-Foundations of Supply Chain Integration: An Activity-Based Analysis

Muhammad Usman Ahmed, Mark D. Pagell, Mehmet Murat Kristal, Thomas F. Gattiker

Logistics20197 citationsOpen Access

DOI: 10.3390/logistics3020012

08

Customer Acquisition and Retention: A Fluid Approach for Staffing

Eugene Furman, Adam Diamant, Mehmet Murat Kristal

SSRN Electronic Journal20196 citationsSenior authorOpen Access

DOI: 10.2139/ssrn.3422404

09

MODELLING THE IMPACTS OF UNCERTAIN CARBON TAX POLICY ON MARITIME FLEET MIX STRATEGY AND CARBON MITIGATION

Mo Zhu, Michael Chen, Mehmet Murat Kristal

Transport201818 citationsSenior authorOpen Access

DOI: 10.3846/transport.2018.1579

10

Towards a classification of supply chain relationships: a routine based perspective

Muhammad Usman Ahmed, Mehmet Murat Kristal, Mark D. Pagell, Thomas F. Gattiker

Supply Chain Management An International Journal201724 citations

DOI: 10.1108/scm-04-2017-0142

Frequent collaborators

Schulich School of Business
Management

Co-authors at York University, colored by department. Thicker lines mean more shared papers; select anyone to open their profile and their own map.

Adam Diamant

Schulich School of Business

2 shared papers, latest 2021

Wade Cook

Schulich School of Business

2 shared papers, latest 2022

Write to this professor

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Applying for

Paper to mention

Subject: Prospective PhD student: Business Analytics › Dear Professor Kristal, My name is [your name], and I am a [your current degree or role] at [your institution]. I am applying for a PhD position starting in [term and year]. I read your paper "The Dual Path of Digitalization: Evaluating the Impact of Bank-FinTech Collaborations on Standardized and Customized Service Performance" (2025), and it connects closely to my own work on [your research topic]. [One or two sentences on what you did and what you learned.] Are you accepting new PhD students for [term and year]? I have attached my CV and transcripts, and I would be glad to talk at a time that suits you. Thank you for your time. Kind regards, [your name]

Murat Kristal

Research

Latest papers

The Dual Path of Digitalization: Evaluating the Impact of Bank-FinTech Collaborations on Standardized and Customized Service Performance

Beyond One Size Fits All: Evaluating the Impact of Bank-Fintech Collaborations on Service Digitalization

Has the technological investment been worth it? Assessing the aggregate efficiency of non-homogeneous bank holding companies in the digital age

Customer Acquisition and Retention: A Fluid Approach for Staffing

Does quality help the financial viability of hospitals? A data envelopment analysis approach

Building high performance supply-chain relationships for dynamic environments

Micro-Foundations of Supply Chain Integration: An Activity-Based Analysis

Customer Acquisition and Retention: A Fluid Approach for Staffing

MODELLING THE IMPACTS OF UNCERTAIN CARBON TAX POLICY ON MARITIME FLEET MIX STRATEGY AND CARBON MITIGATION

Towards a classification of supply chain relationships: a routine based perspective

Frequent collaborators

Mehmet Kristal

Adam Diamant

Wade Cook