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Sandrine Tep

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ProfessorDépartement de marketing de l’École des Sciences de la Gestion de l’UQAM (ESG UQAM)Université de Montréal

Sandrine Tep

Professor

Département de marketing de l’École des Sciences de la Gestion de l’UQAM (ESG UQAM)

Université de Montréal

Montreal, Quebec, Canada

Supervision signals

Professors usually supervise graduate students in their department's programs.
16 publications in the last five years, latest in 2026.

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Publications

938

Citations

Collaborators

Publications by year

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Profiles and links

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Research

Read how they describe their research on their Université de Montréal profile.

Latest papers

Who Bears the Burden of Consumer Protection? Privacy Regulation, Gamification, and the Compliance Dilemma in AI-Driven Fintech
2026
Mitigating Uninformed Risk-Taking in the Age of AI-Driven FinTech: Striking a Balance Between Competitiveness and Consumer Protection
Smart innovation, systems and technologies · 2026 · first author
What Makes Intelligent Agents Acceptable? A Comparative Study of Expert and Lay User Perspectives from Focus Groups
Communications in computer and information science · 2026

All 38 publications

38 publications.

Who Bears the Burden of Consumer Protection? Privacy Regulation, Gamification, and the Compliance Dilemma in AI-Driven Fintech

Maya Cachecho, Sandrine Prom Tep, Vahideh Gholami

2026

DOI: 10.1007/978-3-031-75316-9_9-1

Mitigating Uninformed Risk-Taking in the Age of AI-Driven FinTech: Striking a Balance Between Competitiveness and Consumer Protection

Sandrine Prom Tep, Maya Cachecho, Vahideh Gholami

Smart innovation, systems and technologies2026First author

DOI: 10.1007/978-3-032-16284-7_13

What Makes Intelligent Agents Acceptable? A Comparative Study of Expert and Lay User Perspectives from Focus Groups

Guillaume Gronier, Eloïse Zehnder, Sandrine Prom Tep, Lætitia Gros, Frédéric Massa

Communications in computer and information science2026

DOI: 10.1007/978-3-032-30836-8_38

Behind the AI-Scenes: How FinTech Professionals Navigate Regulations and Privacy Concerns to Enhance User Experience

Massilva Dekkal, Sandrine Prom Tep, Manon Arcand, Maya Cachecho

AHFE international20251 citations

DOI: 10.54941/ahfe1005902

Do Technology Readiness and Demographics Influence the Willingness to Crowdfund Commercial and Philanthropic Projects?

Virginie Gagné, Sandrine Prom Tep, Manon Arcand

Smart innovation, systems and technologies2025

DOI: 10.1007/978-981-96-3081-3_45

How an In-Store Self-Service Technology Impacts Customer Shopping Experience, Satisfaction and WOM Intentions

Virginie Gagné, Sandrine Prom Tep, Manon Arcand, Anik St-Onge, Emmanuel N’Guessan

Journal of Marketing Development and Competitiveness20241 citationsOpen Access

DOI: 10.33423/jmdc.v18i2.7035

“Ready for Your Insurance Quote?” the Impact of Chatbot Empathy on Emotions and User Experience

Massilva Dekkal, Sandrine Prom Tep, Manon Arcand, Lova Rajaobelina, Line Ricard

Smart innovation, systems and technologies2024

DOI: 10.1007/978-981-97-1552-7_11

Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech

Massilva Dekkal, Manon Arcand, Sandrine Prom Tep, Lova Rajaobelina, Line Ricard

Journal of Financial Services Marketing202371 citations

DOI: 10.1057/s41264-023-00230-y

Accès à la justice et inclusion numérique : au-delà des enjeux technologiques

Sandrine Prom Tep, Florence Millerand, Alexandra Parada

Canadian Journal of Law and Society / Revue Canadienne Droit et Société20231 citationsFirst authorOpen Access

DOI: 10.1017/cls.2023.14

Correction to: From What Is Promised to What Is Experienced with Intelligent Bots

Sandrine Prom Tep, Manon Arcand, Lova Rajaobelina, Line Ricard

Advances in intelligent systems and computing20231 citationsFirst authorOpen Access

DOI: 10.1007/978-3-030-73100-7_77

Profile data last refreshed on September 29, 2026 from the university directory, publication records and public research funding records.

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Sandrine Tep

Research

Latest papers

Who Bears the Burden of Consumer Protection? Privacy Regulation, Gamification, and the Compliance Dilemma in AI-Driven Fintech

Mitigating Uninformed Risk-Taking in the Age of AI-Driven FinTech: Striking a Balance Between Competitiveness and Consumer Protection

What Makes Intelligent Agents Acceptable? A Comparative Study of Expert and Lay User Perspectives from Focus Groups

Behind the AI-Scenes: How FinTech Professionals Navigate Regulations and Privacy Concerns to Enhance User Experience

Do Technology Readiness and Demographics Influence the Willingness to Crowdfund Commercial and Philanthropic Projects?

How an In-Store Self-Service Technology Impacts Customer Shopping Experience, Satisfaction and WOM Intentions

“Ready for Your Insurance Quote?” the Impact of Chatbot Empathy on Emotions and User Experience

Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech

Accès à la justice et inclusion numérique : au-delà des enjeux technologiques

Correction to: From What Is Promised to What Is Experienced with Intelligent Bots

Frequent collaborators

Sandrine Prom-Tep

Manon Arcand

Lova Rajaobelina

Line Ricard

Sylvain Sénécal

Anik St-Onge

Danilo Dantas

Florence Millerand

Zandra Balbinot

Danilo C. Dantas

Michel Desmarais